Trisphere
Support
Last updated 2 November 2026
In short: email the address below that fits, and a person answers, usually within two business days. Charges from us show on your statement as TRISPHERE.
Who to email
- General questions: [email protected]
- Billing, charges and refunds: [email protected]
- Quotes for Aram or Vandelay: [email protected]
- Privacy and data requests: [email protected]
- Security reports: [email protected]
Help with a product
- SheekBot: guides and answers at sheekbot.com/support, or email [email protected].
- Bunnie: email [email protected].
- Lenz: email [email protected].
- Aram and Vandelay: customers in early access reach us at [email protected].
A charge you don't recognise
Payments to any Trisphere product appear on card statements as TRISPHERE. If you don't recognise a charge, email [email protected] with its date and amount and we'll tell you what it was for. Billing mistakes and duplicate charges are refunded in full.
Cancelling a subscription
- SheekBot: Settings in your dashboard. You keep Pro until the end of the period you've paid for.
- Bunnie: Settings → Manage Billing on the website. Cancelling takes effect at the end of the billing period.
Refunds follow each product's terms; SheekBot, for example, refunds your first Pro payment in full if you ask within 30 days. If you can't cancel for any reason, email [email protected] and we'll do it for you.